All of our orders are delivered using Royal Mail or our courier Interlink Express
All orders to the Channel Isles, Northern Ireland and BFPO addresses are delivered using Royal Mail.
- FREE Economy Delivery on all orders over £29.95 (5-7 working days) – By Royal Mail 2nd Class or our chosen courier for heavier items
- £3.95 Priority Delivery (2-4 working days) – By our chosen courier Interlink Express, Royal Mail or My Hermes. Provides online tracking information with a pre allocated 1hr delivery slot on the day of delivery* (*delivery by Interlink only for pre allocated delivery).
- £5.95 Express Delivery (1 -2 working days*) – A next working day delivery service using our chosen courier DPD Local. Provide online tracking information and a pre allocated 1hr delivery slot on the day of delivery. *Orders must be received before 12pm for next working day delivery. The earliest delivery to non mainland UK addresses and Scottish Highlands is 2 working days.
Mainland UK delivery using our Economy service is estimated between 5 and 7 working days. Delivery using our Priority service is estimated between 2 and 4 working days and delivery using our Express delivery service is estimated between 1 and 2 working days.
Orders must be received before 12pm to guarantee next working day delivery using our Express service. Express delivery orders placed before 12pm on a Friday will be delivered on the following Monday or next working day if this falls on a Bank Holiday.
I want to return my item. How do I do this?
Once you receive your order if it is not what you expected or it is not quite right for you then we can accept a return. You must notify us within 14 days of the date of purchase that you wish to return an item(s) by contacting us at firstname.lastname@example.org or telephoning us on 01858 433 775, providing us with a brief statement of why you wish to return your item along with an order number, this will enable us to trace your order within our system and confirm your return.
Once you have informed us of your decision to return the item you have 7 days to return the item to us. If the item(s) arrive back after the 7 days we may refuse a refund.
The item(s) you are returning must be in a brand new condition, the original packaging and be un-worn/un-used. Again, failure to comply with this may result in a refund being declined and the item being sent back to you.
Once we have received your return we will process a refund promptly via the method of payment used to originally purchase the item. We are not liable to pay for the cost of returning the item to us and we cannot process a refund until the item has been received by us. You are responsible for ensuring that the item arrives with us and we therefore recommend you return and item by recorded post or by using a courier service. We can arrange for a collection of the item(s) you wish to return for a cost of £15 to guarantee your item arrives back with us safely, the cost of using our courier collection service will be deducted from your final refund.
We can only provide a refund with proof of purchase.
I want to exchange my item, how should I do this?
We would be happy to offer you an exchange following the same procedure for returning an item as detailed above, following the same steps as above please contact a member of our customer service team to advise us of your wish to exchange an item.
We are not responsible to pay for the postage costs of your exchange and may request payment for the additional postage costs incurred for exchanging your item. You must ensure that your item arrives back with us within 7 days from the date you notify us of your wish to exchange and item and in it’s original un-used/un-worn condition and packaging.
Once we have received your return we will dispatch your exchange.
My item has developed a fault, what can I do?
Should an item you have purchased develop a fault within the first 6 months of purchase please contact us by email to email@example.com or by telephone on 01858 433 775
We will need to know exactly what is wrong with the item, when you noticed this, when you purchased the item and the order number or proof of purchase so that we can trace your details within our system.
We may also require some photographs of the fault for reference so you may wish to take some photographs in advance of contacting us if the fault is something that can be seen visually.
If an item is deemed to be faulty then we will do our best to provide you with an exchange for the same item, if we no longer have the same item available a suitable alternative will be discussed with you.
Unless an item has been given a lifetime guarantee by the manufacturers a product purchased from ourselves will have a warranty of 6 months for manufacturers faults. When assessing whether an item is faulty we will consider whether the fault is as a result of manufacturing or general wear and tear and act accordingly. If you are requested to return and item to us for assessment we will refund the cost of the return postage if the item is found to be faulty, the item must be returned to us by 2nd class standard post unless otherwise advised.
If necessary, how do I return a faulty item?
If the item is required to be sent back we will instruct you on how to move forward with this.
Please inform us before you return any faulty item and be specific about why you wish to return the item to us. It is important to us that when dealing with a faulty item we ensure the least amount of disruption to the customer and it may not therefore be necessary for every faulty item to be returned to us, the more we know about the problem with an item you have purchased the easier it is for us to resolve the problem for you.
What address do I return an item to?
Baby Lurve Returns
Unit 8 Park Farm
Tel: 01858 433 775
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