1. How is my order delivered?
All of our orders are delivered using Royal Mail or our courier Interlink Express
All orders to the Channel Isles, Northern Ireland and BFPO addresses are delivered using Royal Mail.
Orders to Europe are despatched using our chosen method deemed appropriate for the order received. This will be either by standard airmail or using our chosen courier DPD.
2. Delivery Charges
Our delivery charge depends upon the level of delivery service you select and the delivery destination.
- FREE Economy Delivery (5-7 working days) - By Royal Mail 2nd Class or our chosen courier for heavier items
- £2.95 Priority Delivery (2-4 working days) – By our chosen courier Interlink Express or Royal Mail first class recorded post. Provides online tracking information with a pre allocated 1hr delivery slot on the day of delivery* (*delivery by Interlink only for pre allocated delivery).
- £3.95 Express Delivery (1 -2 working days*) – A next working day delivery service using our chosen courier Interlink Express. Provide online tracking information and a pre allocated 1hr delivery slot on the day of delivery. *Orders must be received before 3pm for next working day delivery. The earliest delivery to non mainland UK addresses and Scottish Highlands is 2 working days.
Channel Isles, Northern Ireland and BFPO* addresses: Delivery is Free using our economy service. A charge of £2.95 will be made for our priority service and a charge of £9.95 for our express delivery service which is 2 working days. *Please note we can not offer an express delivery service to BFPO addresses
Delivery to European destinations is charged at £10 / Rest of World £25 as standard for small packets up to 2kg. An additional charge made be made for orders over 2kg, if this is the case we will contact you in advance of shipping your order to advise you of the additional charge. If the additional charge is not acceptable to you, you may cancel your order and receive a full refund.
3. How long does delivery take?
We aim to despatch all our orders as quickly as possible, this is usually within 2 working days of the purchase being made.
Mainland UK delivery using our free Economy service is estimated between 5 and 7 working days. Delivery using our Priority service is estimated between 2 and 4 working days and delivery using our Express delivery service is estimated between 1 and 2 working days.
Orders must be received before 3pm to guarantee next working day delivery using our Express service. Express delivery orders placed before 3pm on a Friday will be delivered on the following Monday or next working day if this falls on a Bank Holiday.
Delivery to non mainland UK addresses will take a minimum of 2 working days using our Express delivery service or 5-10 working days using our Economy or Priority delivery services
Delivery to Europe and the rest of the world usually takes between 5 and 10 working days.
4. What if an item in my order is out of stock?
Usually all of the items listed on our website are in stock unless otherwise detailed in the product description. In the unlikely event that an item you have purchased is out of stock we will contact you either by email or by telephone to notify you of the situation and discuss the options available to you. You will always be given the option to cancel your order if you are not satisfied with the options available.
5. What if I am out when my delivery is attempted?
Both Royal Mail and our couriers Interlink Express are instructed to leave a calling card to advise you if a delivery attempt is made whilst you are out. You will then simply need to follow the instructions left on the card to rearrange delivery or to collect your item from a secure location.
6. What if my order does not arrive?
In the unusual circumstance that your order does not arrive please contact us by email to firstname.lastname@example.org
or by telephone on 0116 269 4368 and a member of our friendly customer service team will be happy to help you.
Please note a Royal Mail package is not declared as lost until 15 working days have passed since the date of dispatch. Unfortunately we are not therefore able to replace or investigate any items sent using our economy delivery service until this date has passed.
We will not accept any responsibility for lost or undelivered items as a result of incorrect delivery information being supplied. You are fully responsible for ensuring the information you are supplying is complete and correct at the time of placing your order. Should you realise an error has been made within the information you have supplied please contact us as soon as possible and we will amend the information if your order has not already been processed and despatched. We are unable to amend any details once an order has been marked as despatched.
7. How can I track my order?
All orders despatched to mainland UK addresses using our Priority or Express delivery services will be issued with a tracking number to enable you to track the status of your order online at www.interlinkexpress.com
An email address or mobile telephone number will be used to provide you with a notification prior to delivery if your order is despatched using our couriers Interlink Express, this will also be used to notify you of the pre allocated 1hr delivery slot on the day of delivery.
If you have any further questions regarding your delivery please contact us by email to email@example.com
or by telephone on 0116 269 4368 and we will be more than happy to help and advise you in any way we can.