This web site is owned and operated by Baby Lurve Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Baby Lurve Ltd
Unit 9/10 The Warren,
Phone: 0116 269 4368
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you wish to pay by cheque please contact us by telephone with your order. All cheques should be made payable to 'Baby Lurve Ltd'
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
We will deliver your order right away and we will normally send your order to you in 7 business days. International orders are generally received in under 14 business days.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0116 269 4368 (International +44 0116 269 4368) or write to us at Unit 9/10 The Warren, East Goscote, Leicester LE7 3XA, United Kingdom.
Baby Lurve do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
I want to return my item. How do I do this?
Once you receive your order if it is not what you expected or it is not quite right for you then we can accept a return. You must notify us within 14 days of the date of purchase that you wish to return an item(s) by contacting us at firstname.lastname@example.org or telephoning us on 0116 269 4368, providing us with a brief statement of why you wish to return your item along with an order number, this will enable us to trace your order within our system and confirm your return.
Once you have informed us of your decision to return the item you have 7 days to return the item to us. If the item(s) arrive back after the 7 days we may refuse a refund.
The item(s) you are returning must be in a brand new condition, the original packaging and be un-worn/un-used. Again, failure to comply with this may result in a refund being declined and the item being sent back to you. An administration and handling fee of the lesser of 10% of the value of the item or £5 will be applied to each item returned unless it is deemed to be faulty.
Once we have received your return we will process a refund promptly via the method of payment used to originally purchase the item. We are not liable to pay for the cost of returning the item to us and we cannot process a refund until the item has been received by us. You are responsible for ensuring that the item arrives with us and we therefore recommend you return and item by recorded post or by using a courier service. We can arrange for a collection of the item(s) you wish to return for a cost of £15 to guarantee your item arrives back with us safely, the cost of using our courier collection service will be deducted from your final refund.
We can only provide a refund with proof of purchase.
I want to exchange my item, how should I do this?
We would be happy to offer you an exchange following the same procedure for returning an item as detailed above, following the same steps as above please contact a member of our customer service team to advise us of your wish to exchange an item.
We are not responsible to pay for the postage costs of your exchange and may request payment for the additional postage costs incurred for exchanging your item. You must ensure that your item arrives back with us within 7 days from the date you notify us of your wish to exchange and item and in it’s original un-used/un-worn condition and packaging.
Once we have received your return we will dispatch your exchange.
My item has developed a fault, what can I do?
Should an item you have purchased develop a fault within the first 6 months of purchase please contact us by email to email@example.com
or by telephone on 0116 269 4368
We will need to know exactly what is wrong with the item, when you noticed this, when you purchased the item and the order number or proof of purchase so that we can trace your details within our system.
We may also require some photographs of the fault for reference so you may wish to take some photographs in advance of contacting us if the fault is something that can be seen visually.
If an item is deemed to be faulty then we will do our best to provide you with an exchange for the same item, if we no longer have the same item available a suitable alternative will be discussed with you.
Unless an item has been given a lifetime guarantee by the manufacturers a product purchased from ourselves will have a warranty of 6 months for manufacturers faults. When assessing whether an item is faulty we will consider whether the fault is as a result of manufacturing or general wear and tear and act accordingly. If you are requested to return and item to us for assessment we will refund the cost of the return postage if the item is found to be faulty, the item must be returned to us by 2nd class standard post unless otherwise advised.
If necessary, how do I return a faulty item?
If the item is required to be sent back we will instruct you on how to move forward with this.
Please inform us before you return any faulty item and be specific about why you wish to return the item to us. It is important to us that when dealing with a faulty item we ensure the least amount of disruption to the customer and it may not therefore be necessary for every faulty item to be returned to us, the more we know about the problem with an item you have purchased the easier it is for us to resolve the problem for you.
What address do I return an item to?
Units 9/10 The Warren
Tel: 0116 2694368
Company Registration Number: 07469608
VAT Registration Number: 114024472
Registered Company Name: Baby Lurve Ltd